Sean Armour

End-to-end ML pipeline that automatically classifies and routes IT support tickets using NLP.

• Processes unstructured ticket text
• Classifies into appropriate categories
• REST API serves predictions to web frontend

Agentic AI workflow processing and categorizing large-scale unstructured data using GPT-4 and clustering algorithms.

• Automates categorization of 200,000+ records
• Combines LLM reasoning with classical ML
• Production prompt engineering and model evaluation

Details kept general for confidentiality.