Sean Armour

Immersion-based Mandarin Chinese chat app that drops you into real-world scenarios like ordering at a coffee shop, navigating a train station, or haggling at a market.

• Conversational AI tutor with real-world scenario immersion
• Adaptive difficulty based on learner proficiency
• Inline corrections and contextual vocabulary building

End-to-end ML pipeline that automatically classifies and routes IT support tickets using NLP.

• Processes unstructured ticket text
• Classifies into appropriate categories
• REST API serves predictions to web frontend

Agentic AI workflow processing and categorizing large-scale unstructured data using GPT-4 and clustering algorithms.

• Automates categorization of 200,000+ records
• Combines LLM reasoning with classical ML
• Production prompt engineering and model evaluation

Details kept general for confidentiality.